This Refund Policy applies to all paid subscription plans ("Starter", "Plus", and "Pro", and any other paid plan) purchased on the Freekey platform (https://freekey.ai), operated by Prepami Learning Private Limited ("Freekey", "we", "us").
By purchasing a paid subscription, you agree to the terms of this Refund Policy.
Refund Eligibility Window
We offer a 100% refund if you are not satisfied with the Service, subject to the following eligibility windows measured from the date of your purchase/subscription activation:
| Billing cycle | Refund window |
|---|---|
| Monthly plans | Within 7 days of purchase |
| Yearly plans | Within 30 days of purchase |
Requests made after the applicable window will not be eligible for a refund.
How to Request a Refund
To request a refund, please contact us at [email protected] or call +91 87448 89933, from the email/phone number registered with your account, along with:
- Your registered email address / account ID
- Date of purchase and plan selected
- Reason for requesting a refund (helps us improve the Service)
We may verify your account and usage details before processing the refund.
Refund Processing
- Approved refunds will be initiated to the original payment method used at the time of purchase, within [7–10] business days of approval.
- The time for the refunded amount to reflect in your account depends on your bank, card network, or payment provider, and may take a few additional business days.
- Refunds are processed in Indian Rupees (₹), in the amount actually paid by you (after any discounts applied at purchase).
Conditions and Exceptions
- Refunds are available on a first billing cycle basis. If you request a refund within the eligible window described above, the full amount paid for that billing cycle will be refunded, and your access to paid features will end upon processing of the refund.
- Refund requests made after the eligibility window (i.e., after 7 days for monthly plans or 30 days for yearly plans) are not eligible for a refund, including for renewal charges on auto-renewed subscriptions, unless required otherwise by applicable law.
- Add-on purchases such as extra student logins (₹100/student) or the iOS app add-on are non-refundable once activated/used, except where covered under the eligibility window above.
- Freekey reserves the right to decline a refund request in cases of suspected abuse of this policy (e.g., repeated purchase-and-refund cycles) or violation of our Terms & Conditions.
- This policy applies to direct purchases made on freekey.ai / through our sales team. If you purchased access through a third-party reseller or bundled institutional agreement, refund terms may instead be governed by that specific agreement.
Cancellation vs. Refund
- You may cancel auto-renewal of your subscription at any time from your account settings or by contacting support; cancellation stops future billing but does not, by itself, entitle you to a refund of the current billing cycle unless within the eligibility window above.
- Cancelling a subscription does not automatically trigger a refund — a separate refund request must be raised as described in Section 2.
Free Plan
The Free plan (200 questions with OCR, PYQ Chatbot, and classroom exports) is provided at no cost, and this Refund Policy does not apply to it.
Changes to This Policy
We may revise this Refund Policy from time to time. Changes will apply to purchases made after the "Last updated" date above and will not retroactively affect purchases made before that date.
Contact Us
Prepami Learning Private Limited Burari, North Delhi – 110065, India Phone: +91 87448 89933 Email: [email protected]